Questions about SHILLS

Are SHILLS products Cruelty Free?


The answer is YES! and we are proud of it. SHILLS - Taiwan forbids Animal Testing and so do we.




What states in Australia currently stock SHILLS?


At present we have 10 stores through-out Australia that stock SHILLS, they are located in WA & QLD. We are always looking for new stockists, if you are interested - please contact us via email and we will be in touch with you to discuss how you can become a stockist and a distributor in your region.




I don't have acne, can I still use the SHILLS Acne Purifying Peel-Off Black Mask?


Of course you can! Although the product name displays ‘SHILLS Acne Purifying Peel-Off Black Mask’ this does not mean you cannot use it with clear skin. We can always do with a refreshment every now and then to help maintain healthier looking skin.




How can I identify a genuine SHILLS Black Peel-Off Mask?


If you or someone you know has recently purchased the SHILLS Black Peel-Off Mask and it does not contain the following, then we are sorry to inform you that you have purchased a counterfiet product and we would highgly recommend you do not use the product as it could have harmful effects to your skin;

  • Genuine products come in a clear plastic wrapping
  • Genuine products contain a Quality Control (QC) code on one side of the box e.g. QC 595969
  • Genuine products contain a silver label on one side of the box displaying ingredients, caution and QC code again
  • Genuine products have the label "Made in Taiwan" on the back of the box
  • Genuine products have the website URL "http://www.shills.com.tw" on the back of the box
  • Genuine products contain a holographic sticker on the tube with a serial number that can be authenticated via our website HERE




Is it safe for pregnant and breastfeeding women?


Here at Cosmetic Distributors Australia we ensure that all products we select are safe but we always recommend consulting a health care professional before using our products.




How do I get the best results from the SHILLS Black Peel-Off Mask?


For best results, follow the below 5 Steps;

STEP 1. During a nice hot shower (which will open all your pores) lightly exfoliate over the area you want to apply the mask using an exfoliant of your choice whether it be a micro-bead face wash, a face scrub or exfoliating hand mit.

(This helps remove that little layer of skin that's holding those blackheads/whiteheads in)

STEP 2. After your shower, apply the SHILLS Deep Sebum Softener to the area in a circular motion, leave on for 3 Minutes, then rinse off with warm water and dab off the water with your face towel.

STEP 3. Apply your SHILLS Black Peel-Off Mask nice and thick (not rubbed-in or transparent looking) then wait 30min. After it is thoroughly dry (test by lightly pressing the area with your finger, if it's not sticky, then you're good to go) ensure you do your best to peel the mask off slowly and in an upwards/sideways direction to pull those nasty blackheads/whiteheads out. (you should see an awesome result)

STEP 4. Apply your SHILLS Clarifying Toner onto a cotton face-pad and remove any left over mask with this and then use a fresh cotton face-pad with the toner to fully cleanse your pores, remembering to do it in an upwards direction. (This will help cleanse the pores and put goodness back into your skin)

STEP 5. To finish your process, apply a moisturiser of your choice to your face, circular motions and moving in an upwards direction.

The other products mentioned above (SHILLS Deep Sebum Softener & SHILLS Clarifying Toner) can be found on our website, you can buy it in a kit or separately.

If you have a low tolerance of pain, don’t apply to your whole face at once; apply to the problem areas separately, and then remove one section at time.

*results may vary depending on skin-type




Can I purchase SHILLS products in store?


Yes, you can find selected SHILLS products at the following locations HERE




I want to become a SHILLS stockist, where do I sign up?


If you are interested in becoming a stockist, please email us directly - HERE





Questions about Noir Body

Are Noir Body products Cruelty Free?


The answer is YES! and we are proud of it. Noir Body forbids Animal Testing and so do we.




Is it safe for pregnant and breastfeeding women?


Here at Cosmetic Distributors Australia we ensure that all products we select are safe but we always recommend consulting a health care professional before using our products.




What states in Australia currently stock Noir Body?


Cosmetic Distributors Australia is currently only selling Noir Body online.




Are Noir Body products Vegan Friendly?


The answer is YES!





Order Enquiries

Delivery & Shipping


Please visit our dedicated page to Delivery & Shipping; HERE




What payment options do I have?


Payment options are Visa, Mastercard, AMEX, Paypal.




Returns & Refunds


There are no returns or refunds, so please make your choice wisely. *Please Note: we do not ship outside of Australia. If you reside outside of Australia and place an order with us; you will be fully refunded without notice.




What if I put the incorrect shipping address?


Please visit our dedicated page to Delivery & Shipping; HERE




How soon should I expect my order to arrive?


Please visit our dedicated page to Delivery & Shipping HERE




Privacy Policy


At Cosmetic Distributors Australia, all information collected on our website is always transferred securely, stored safely and will not be given out to third parties.




How can I track my order?


Please visit our dedicated page to Delivery & Shipping; HERE




There's an error appearing when I go to check-out what I've put in my Shopping Cart, what do I do?


If you are having trouble adding items to your shopping cart, your web browser probably has “cookies” disabled. What’s a cookie? It’s a small file stored on your computer that keeps track of what you’re doing on your website, i.e. what items you have bought and what you have in your shopping bag. Modify your cookie settings in your web browser to enable online orders.




When will I receive my tracking number?


Please visit our dedicated page to Delivery & Shipping; HERE




My package has still not arrived, what do I do?


Please visit our dedicated page to Delivery & Shipping; HERE





FREQUENTLY ASKED QUESTIONS

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