UNDERSTANDING THE PROCESS

we want you to feel confident when placing your orders with us, so below are some useful information regarding deliveries and shipping

When will I receive my tracking number?


As soon as your order has been dispatched, a tracking number will be sent to your provided email address. Please ensure you check your 'Junk Mail' to see if it has landed in there.




When will my order arrive?


Once proof of payment has been made and your order has been dispatched, you will receive a Tracking Number. *Please allow for 1 to 2 working days for your order to be processed

Our estimate delivery times within Australia based on Australia Post's schedule are as follows;

  • Perth 2-3 business days
  • Adelaide 3-4 business days
  • Brisbane 5-6 business days
  • Canberra 5-6 business days
  • Melbourne 5-6 business days
  • Sydney 5-6 business days
  • Tasmania 5-6 business days
  • Darwin 5-7 business days
​Please Note: we do not ship outside of Australia. If you reside outside of Australia and place an order with us; you will be fully refunded without notice.




What if I put the incorrect shipping address?


If you put the wrong shipping address you need to email us within 30 minutes of the purchase. We cannot 100% guarantee the changes will go through. Please ensure you review your order before confirming your purchase.




My package has still not arrived, what do I do?


If you have received your tracking number and have been monitoring the progress of your order at the Australia Post website and your order has still not arrived after the estimated date of delivery, you must lodge an 'Investigation' enquiry with Australia Post regarding your parcel, as once we have sent it off with Australia Post it is out of our hands unfortunately. To go through this process please follows these steps;

  1. Call: 13 13 18
  2. Choose: Option 1 and then Option 4
  3. Provide your tracking number
  4. They will then give you a case number
  5. They will then start their investigation




How can I track my order?


Yes, once your order has been dispatched you will receive an email with your tracking details. You can track this via the Australia Post's website. TRACK YOUR ITEM HERE





© 2020 Cosmetic Distributors Australia Est.2016 All Rights Reserved | ABN: 99 681 992 357 

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